Client Success Consultant

Katowice

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The focus of this role is to conduct a successful experience for Prodio clients for the duration of their engagement across all service lines. In your position, you will be able to:

  • solve actual production and technical problems via online chat as well as provide support on the phone, 
  • provide online support and assistance during the software implementation process,
  • develop knowledge database and create training manuals, 
  • co-create and implement marketing campaigns. 

Requirements:

For us, the most important is that you are keen to learn and present a proactive and open-minded approach. We will be more than happy to create a friendly atmosphere to gain new skills and develop professionally. We want you to:

  • speak English fluently (preferably C1),
  • be a driven self-starter, positive thinker, loyal, and trustworthy,
  • have a command presence with strong verbal and written communication skills.
  • Be a team player who is willing and able to “roll up the shirt sleeves” to get a project done when needed.
  • In addition, being able to think analytically to solve problems
  • being tech-savvy (basic IT knowledge), and being an ambitious quick learner is necessary to integrate into Prodios workplace culture.

It would be an advantage if you:

  • have experience with production (either at the shop floor level or office)
  • you have a degree (or you study) production management/ production engineering or similar (students are welcome),
  • you can use graphic software/ film editing software 

We offer not just a job but the chance of gaining experience in the two fastest-growing areas of industry and technology. 

Working at Prodio, you will see different angles and perspectives: IT company, manufacturing, and ERP implementation. What’s more, together we create a successful enterprise, and you will be a part of that success. 🙂 

On top of that, we offer: 

  • flexible hours, 
  • full time or part-time position adjusted to your studies, 
  • degree of autonomy with the capability of working remotely or from our office in the city centre 
  • the fantastic atmosphere of working in a small and friendly IT start-up 
  • option of company shares. 

If you are interested, please apply by sending us your application. It would be great to hear more about you, so please attach a cover letter and tell us what would you like to learn working in Prodio 😉 

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